Refund Policy

01 Try before you pay

Every account starts with 100 free orders and no card. We encourage you to use them with real retailers before choosing a plan, so you know Wholdiret fits the way you work.

02 Monthly plans

Monthly plans can be cancelled at any time and stop at the end of the current billing month. The current month is not refunded, and you can keep taking orders until it ends.

03 Yearly plans

• If you cancel a yearly plan within 14 days of the first payment, we refund the full amount.
• After 14 days, yearly plans are not refunded, but you keep access until the end of the paid year.
• Moving from yearly to monthly takes effect at the next renewal.

04 Active retailer adjustments

You are billed for active retailers. If fewer retailers ordered in a month than you were billed for in advance, the difference is credited to your next invoice. Credits are not paid out in cash.

05 Charges we do not refund

• WhatsApp Business Platform conversation charges, which are passed through at the provider’s rates.
• Payment partner fees on retailer payments.
• Onboarding or data migration work that has already been completed.

06 Service problems

If a fault on our side stops you from taking orders for an extended period, contact support. We will review it and credit your account in proportion to the time affected.

07 Retailer payments

Payments that retailers make to you through Wholdiret are between you and the retailer. Refunds for goods are handled by you, through your payment partner account.

08 How to ask for a refund

Send a request through the contact support page from the email address on your account, with the invoice number. Approved refunds are returned to the original payment method within 7 to 10 working days.